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Coronavirus Update 31/03/2020

Shielding

In response to the COVID-19 pandemic, the Government has identified a number of patients who are vulnerable and as a result are considered ‘shielding patients’. These patients have been given guidance regarding limiting their movements and contact with others in order to prevent contracting coronavirus. Further information and advice regarding shielding patients can be found here.

At the practice, we very much appreciate the importance of the shielding letters and we are expecting updated guidance for general practice in the next 5-7 days.

Although the GOV.UK site and TV/media are now directing patients to their GP if they have not received correspondence, as it stands today, we are not able to add patients to the shielded list.  All patients included in the Chief Medical Officer (CMO) defined cohort that could be identified through centrally available data are now flagged on GP systems and have received a letter; however centrally available data was limited and NHS Digital are now updating the original cohort to identify additional patients based on GP extracted data.

Whilst there may still be other patients, that GPs consider to be in the highest risk category and who should be advised to shield, they have asked that we do not run searches to identify these cohorts at this stage.  We are advised that NHS Digital will be in touch this week to confirm how this process can be streamlined for GPs and we stand by to action as swiftly as we can.

With regard to grocery deliveries etc, vulnerable members of the public have been asked to register on the GOV.UK website. You can register as a shielded patient by clicking here.

CORONAVIRUS UPDATE  20/03/2020

Following the UK moving from the containment phase to the delay phase of managing COVID-19 pandemic, all sites within Fenland Group Practice are taking precautions to minimise the number of patients attending the surgery.

If you are suffering with a high temperature or a new continuous cough please DO NOT attend the surgery but self- isolate at home for 7 days and refer to guidance on the NHS 111 ONLINE CORONAVIRUS SERVICE. If you live with someone who has symptoms you will need to stay at home for 14 days from the onset of their symptoms.  Please only call 111 if you cannot get help online. You can also refer to the Government website for the latest advice.   http://www.gov.uk/coronavirus

If your employer is asking for a 'sick note' because you are needing to isolate because either yourself or a member of your house hold has suspected symptoms please visit 111 Get an Isolation Note and complete the form online.   Please do  not request a sick note from your GP for this they are unable to issue them.

We are discouraging patients from coming to the surgery without prior arrangement.

If you already have an appointment booked, we will try and telephone you prior to your appointment to discuss this with you. ALL requests for appointments will be triaged. Patients will be asked to come to the surgery if the GP feels the matter cannot wait and it is safe to do so. Patients will be asked to wait outside the surgery until collected by the Clinician, some patients may be asked to wait in their car (if they arrive in one) until the clinician is ready to see them. If you are waiting outside please keep a distance of 2 meters (7 feet between yourself and the next patient). We will be as quick as we can but please bear with us.

We are hoping to set up Videolink appointments shortly.  Please click on this link to see how the process will work.

my-gp-has-sent-me-a-video-link 

Prescriptions

If, following your discussion with a Healthcare Professional, you have been issued a prescription we would ask that someone else collects it. If there is no one else available please remain in the car, phone the surgery and the medication will be brought to you.

People collecting routine prescriptions will also be asked to wait outside until the dispenser is available. There will be controlled access to the dispensary. This is to protect both staff and other patients.

Telephone requests for repeat prescriptions have temporarily been reinstated, please be clear about the names of the medications you require. The phone line will obviously be extremely busy.

To order a repeat prescription, please either:

  • Download the NHS App to your mobile device (preferred method) 
  • Telephone the surgery between the hours of 10:00 at 16:00 and press option 2 for dispensary
  • Request online. If not registered please contact the surgery to register for online services.
  • We would prefer not to receive paper requests now as the virus is transferable via paper.
  • If you are a patient at Rainbow surgery you can email your request to dispensary.rainbowsurgery@nhs.net

Dispensary are really struggling at the moment to keep up with demand.  PLEASE CAN WE ASK YOU TO DOWNLOAD THE NHS APP IF AT ALL POSSIBLE.  This will save having one dispenser at each site on the phone all day every day. 

We cannot authorise full on line access without identification but for now we are accepting this method for medication requests only and online TELEPHONE appointment booking.  We will only do this if we already have either your correct mobile number or email address on your records.  If you download the NHS app you can submit your identification electronically and the process is completed without the need for our staff to be involved.

Please complete the form below:

Register for online services

ANNUAL WELLBEING REVIEWS

You will now be invited for your yearly annual wellbeing reviews in your month of birth. The review will be different for each patient depending on what pre-existing conditions are present and it may require more than one appointment. 

These conditions are as follows:

BP + Pulse:    Hypertension, Atrial Fibrillation
Cardiovascular:Coronary Heart Disease, Chronic Heart Failure, Peripheral Arterial Disease, Stroke
Diabetes:Diabetes.  Pre-Diabetes, Gestational Diabetes
Renal:Chronic Kidney Failure
Mental Health:Bipolar, Dementia, Learning Disability, Psychosis
Respiratory:Asthma (if bronchodilator issued in last year), Chronic Obstructive Pulmonary Disease
Other:Rheumatoid Arthritis, Coeliac Disease, Severe Frailty, Post-Bariatric Surgery

To book the appointment(s) please:

  • Phone Reception at your Surgery
  • Please can you also ensure that your contact details are up to date along with consent for us to contact you on them e.g. mobile number, email address.

In the future we will no longer be sending letters.

 

We may need to do blood tests at this appointment.

 

It is important to attend your review appointment so we can ensure your condition is properly controlled and managed. If you run out of your repeat medication and have not had a review, we will not be able to re-authorise your repeat medication.

TELEPHONE UPDATE  

The phone system across Fenland Group Practice has been replaced which will now allow for all sites to take calls  for appointment bookings from 0800. Calls are answered in order across the sites.

DoctorLink - How to Join

The Fenland Group would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.

Registration is simple and you can register here https://app.doctorlink.com/fenlandgrouppractice/register

For all urgent appointment, we ask that you undertake a symptom assessment through DoctorLink

The symptom checker will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.

If your outcome indicates that an appointment is required, you simply click on the request appointment link.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

 The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.                                                                                                                                                  

GDPR   -   On 25 May 2018, the General Data Protection Regulation (GDPR)  will be enforced across Europe, including the UK. The law exists to give people better control over what organisations can do with their data. To comply with this legislation FGP has produced a Privacy Notice which tells you how we use the information we hold about you. You will find this Privacy Notice in the GDPR section of the website where we will also be adding further updates and policies.

New Prescription Services.                                                                                                                                                                                             Over the next few months we will be changing the way we handle repeat prescription requests, and it will be EASIER for you.  Please see the prescriptions page for more details.

OVER THE COUNTER MEDICATIONS

** We are being encouraged to ask you to buy certain cheaper medicines and creams over the counter e.g. antihistamine, painkillers (including gels), antacids, decongestants, cough and cold treatments**

REGISTER FOR ON LINE ACCESS TO YOUR RECORDS

This can enable you to book appointments, order repeat medications, access blood test results and allow further access to your records.

You can download an application form from the website or collect a form from Reception.

NEXT OF KIN DETAILS

We encourage all patients to provide us with next of kin details which we can record in your medical notes. Please advise Reception of the names and contact details where possible or email them to no-reply.fenlandgp@nhs.net

Next Of Kin Form

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